The Provider’s subject of business is the provision of small-scale payment services in accordance with the Payment Services Act and the operating license granted by the Czech National Bank.
The supervisory authority over the Provider’s activities in the area of the provision of small-scale payment services is exclusively the Czech National Bank with its registered office at Na Příkopě 28, Prague 1, Postal Code 115 03, Czech Republic, www.cnb.cz.
Payment services are provided by the Provider on the basis of the Terms and Conditions and the Prices and Tariffs. The Contract may also be concluded electronically, both in the presence of both parties and remotely.
Payment services that the Provider may provide in accordance with Act No. 370/2017 Coll. on Payment Services include:
A service that enables the transfer of funds from a payment account on the basis of the payment of an order that is placed by the payer, the payee, or the payer through the payee, if the provider provides the transferred funds to the user as a credit.
The issue and management of payment instruments and, where the payee is the user, the transfer of payment orders and the processing of payment transactions.
Transfer of funds when neither the payer nor the payee uses a payment account held with the payer's provider (money transfer).
The Provider shall provide the Services itself or through its website.
Payment for the services provided is set out in the Prices and Tariffs available on the Website.
Information on exchange rates is published on the Provider's website.
Pre-contractual documents are usually provided to the Client by the Provider in the following manner:
To the Client's account
By personal delivery to the Client
By email
Unless otherwise agreed in certain cases, the Provider is entitled to propose to the Client an amendment to the Contract at least 2 months before the intended effective date of such amendment. If the Client does not reject the proposal to amend the Contract by the time of its effectiveness, the proposal shall be deemed to have been accepted. If the Client rejects the proposal to amend the Contract within the aforementioned period, the Client may terminate the Contract with immediate effect.
The Client has the right to terminate the Contract at any time and free of charge in accordance with the terms and conditions set out below in these Terms and Conditions.
Withdrawal in the case of a consumer: If the Contract is concluded exclusively by means of distance communication or outside the Provider's normal business premises, the Consumer has the right to withdraw from the Contract within 14 days from the date of its conclusion. The withdrawal must contain at least the Client's identification (first name, surname, date of birth and permanent residential address) and, if necessary, instructions for the disposal of the positive balance on the Client's account, and must be made in writing, signed by the Client and sent to the Provider's registered office or delivered in the Client's interface. The withdrawal shall be effective if it is delivered to the Provider no later than the last day of this period. In case of withdrawal, the Client is obliged to pay the Provider the fees for the services provided during the contractual relationship.
All documents are available at the Provider's registered office, branches and are also published on the website.
If the basic Contract between the Client and the Provider is in an unabridged version in the Provider's electronic storage, the Client shall be deemed to have agreed to these Terms and Conditions.
Communication may occur:
Electronically, by email or in a client interface
In writing to the Client's permanent home address, unless the Client provides a delivery address
By phone/SMS
The Provider may use all contact details (addresses, e-mail addresses, telephone numbers) provided by the Client, both at the conclusion of the contractual relationship and during its duration, for communication with the Client.
During the validity of the contract, the Provider shall, upon the Client's request, provide the Client with its content and other information provided for by the Payment Services Act.
The legal relations between the Provider and the Client shall be governed by the law of the Czech Republic and the courts of the Czech Republic shall have exclusive jurisdiction to settle disputes.
If the Client has unsuccessfully applied for an incorrect transaction in accordance with the Terms and Conditions or has unsuccessfully requested other remedies from the Provider, the Client has the right to apply to the Financial Arbitrator who decides on disputes in the provision of payment services in accordance with Act No. 229/2002 Coll., on the Financial Arbitrator. More detailed information about the Financial Arbitrator is available at www.finarbitr.cz. This does not affect the Client's right to apply to a competent court or to file a complaint with the Czech National Bank.