The Client has the right to submit a complaint to the Provider regarding incorrectly made payments within 14 days of their discovery, but no later than 1 year after the incorrect payment.
Complaints must be submitted in writing to the Provider's address or by e-mail. Upon receipt of the complaint, the Provider shall conduct an investigation to determine its validity.
The Provider shall, within 1 month of receipt of the written complaint, communicate to the Client the results of its investigation and its position on the complaint.
If the conditions of the Provider's liability for incorrect payments are met the Provider is obliged to restore the Client's account, which is the subject of the claim, by the amount of funds by which the Client's account has been reduced as a result of the incorrect payment for which the Provider is liable.
The Provider shall not be liable for any payment made by the Client to an account other than the intended one by the Client or a third party in error. In such case, the Client may request the Provider to send a refund notice to the owner of the account to which the payment was made. However, the Provider shall not be liable for failure to comply with such a request and any communication with such account holder is a cooperation to which the Provider is not obliged and is merely an expression of its care for the Client.